✅ Company & Capability

1. Q: Where is your watch factory located?
A: Our factory is located in Guangzhou, China—one of the largest watch manufacturing hubs in the world, known for its mature supply chain and skilled labor.

2. Q: Are you a trading company or a manufacturer?
A: We are a direct watch manufacturer with an in-house factory, R&D team, and full OEM/ODM capabilities.

3. Q: What types of watches do you produce?
A: We produce quartz watches, automatic watches, smartwatches, chronographs, minimalist styles, fashion watches, and more—both for men and women.

4. Q: Do you offer OEM and ODM services?
A: Yes. We specialize in OEM (custom brand, logo, packaging) and ODM (custom design development) watch manufacturing for global clients.

✅ Customization & Branding

5. Q: Can I customize the watch logo and packaging?
A: Absolutely. We offer custom logo engraving on dials, casebacks, buckles, and crowns, as well as custom packaging, manuals, and labels.

6. Q: Can I create my own watch design?
A: Yes. Simply provide your sketches, 3D models, or inspiration—we'll support with prototyping and full-scale production.

7. Q: What materials can I choose for the case and strap?
A: We offer stainless steel (316L), alloy, titanium, ceramic, and plastic for cases; leather, stainless steel, silicone, nylon, and mesh for straps.

8. Q: Is it possible to mix and match different watch parts?
A: Yes, we support modular customization for dial designs, case colors, strap types, buckle options, and hands.

✅ Quality & Certification

9. Q: What movements do you use?
A: We use Japan movements (Miyota, Seiko), Swiss movements (Ronda, ETA), and China-made movements depending on your budget and brand positioning.

10. Q: What quality standards do you follow?
A: All our watches undergo strict QC testing. We comply with CE, RoHS, and REACH standards, and can provide relevant certificates upon request.

11. Q: Can I get a sample before bulk order?
A: Yes. Sample orders are welcome. Lead time is typically 7–15 days depending on customization level.

12. Q: How is the water resistance tested?
A: Water resistance is tested using air pressure and water immersion machines. We offer watches rated 3ATM, 5ATM, 10ATM, and more upon request.

✅ Pricing & MOQ

13. Q: What is your MOQ for custom watches?
A: Our standard MOQ is 300 pieces per model (can mix colors). For logo printing only, we accept lower MOQ starting from 100 pieces.

14. Q: Can I order a small quantity for market testing?
A: Yes, we support small batch orders for startups and crowdfunding projects. Contact us to learn about flexible options.

15. Q: How is the price calculated?
A: Pricing depends on order quantity, customization level, materials used, and movement type. We offer competitive factory-direct prices.

✅ Shipping & Lead Time

16. Q: What is the lead time for mass production?
A: Usually 30–45 days after sample approval and deposit. Urgent orders can be expedited depending on schedule.

17. Q: What shipping options are available?
A: We offer air, sea, and express shipping (DHL, FedEx, UPS). We can also deliver to your forwarder or Amazon warehouse.

18. Q: Can you handle DDP shipping to the US or Europe?
A: Yes. We provide DDP (Delivered Duty Paid) service to many countries, including USA, Canada, UK, EU, and Australia.

✅ Support & After-sales

19. Q: Do you provide warranty for the watches?
A: Yes. We offer 12–24 months warranty depending on watch type. Our service team is available for after-sales support.

20. Q: How do you protect my watch designs and brand?
A: We sign NDA agreements upon request and never disclose or produce your designs for other clients without permission.